Are you intrested in knowing that you communicate efficiently in your organization?
To ensure that your customers can contact you and that you use your staff in a good and efficient way, it is required that you are staffed in a way that let you be available when your customers actually try to contact you.
You should staff up with the right capacity for your traffic load to reach your service goals and service times. But to keep a good service it is not sufficient to just know if you meet these goals or not at a given time, you need to use the information iteratively to continuously improve and monitor how your organization lives up to these goals both for internal communication and for external customers.
Meridix is not just a system used to measure a number of incoming or outgoing calls but also a tool that helps you optimize your organizations communication as it changes over time.
Our main product is the Meridix platform, which currently supports integration with many of the communication platforms on the market.
We are always working to support new platforms as well as adding additional features to existing.
The Meridix user interface is the same regardless of your platform but the report content may vary depending on the target platform.